We can’t wait for you to play! Most orders are processed and prepared for shipping in 1-2 business days. We ship all standard orders Monday–Thursday via USPS ground. Orders placed Friday-Sunday will ship the following Monday via USPS ground. Need to play sooner? No problem! We offer expedited shipping at checkout. Just choose your quicker-shipping option and we’ll get your order going.
Flat Rate in U.S.A. : $5.00, Canada: $15.00, International: $35.00 Orders over $150 qualify for free ground shipping in the U.S.
Oh no — items didn’t meet your expectations?
We gladly accept returns for unopened, undamaged merchandise within 14 days from receipt of purchase. Carefully pack your items and ship them using a verified shipping service to:
Attn: Rose & Rex
66 Saratoga Blvd
Devens, MA 01434
We will confirm when we have received your items and processed your refund. Sorry, we do not reimburse return shipping charges. Proper handling and packaging is the responsibility of the recipient.
If any merchandise arrives damaged due to our shipment, we will gladly exchange the merchandise, or reimburse you for the item. Drop us a line at firstname.lastname@example.org and we’ll make it right.
If you place an order for an item that ends up being on backorder and not available for immediate shipment, we will inform you via email ASAP. You will not be charged for backordered items until they are shipped to you. We’re happy to provide you with an estimated turn-around at your request ‚ just email email@example.com.
For any toys listed as “Sold Out” — there’s hope! Many of our toys are individually handmade and we restock often. If you can’t wait for something, reach out to us at firstname.lastname@example.org and we will make every attempt to get you what you love.
Frequently Asked Questions
How much is shipping?
Flat Rate in U.S.A.: $5:00. Orders over $150 qualify for free ground shipping in the U.S.
Do you ship internationally?
Yes! Canada: $15.00, International: $35.00 all flat rate.
Do you accept returns?
We gladly accept returns for unopened, undamaged merchandise within 14 days from receipt of purchase.
How do I cancel my order?
Sorry, we are unable to cancel orders once they have been queued up for processing. To see if your order is eligible for cancellation, please email Customer Care at email@example.com
What if I like a toy that’s listed as “Sold Out” online?
Contact us! Many of our toys are handmade, one by one, but we restock often. Just drop us a line at firstname.lastname@example.org and we’ll research its status for you.