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Privacy Policy

Privacy Policy

Last Updated: March 11, 2016

Rose and Rex, LLC (“Rose & Rex”) is committed to safeguarding the privacy of visitors to our website www.roseandrex.com.  Therefore, we only collect and use information through our website in the ways described in this policy.  This privacy policy will notify you of the following:

  1. What personally identifiable information is collection from you through the website, how it used and with whom it may be shared.
  1. What choices are available to you regarding the use of your data.
  1. The security procedures in place to protect the misuse of your information.
  1. How you can correct any inaccuracies in the information.

Information Collection, Use & Sharing

We only have access to and collect information that you voluntarily give us via email, direct contact or by ordering with us through our website.  We request information from you on our order form.  To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill your orders. If we have trouble processing your order, we will use this information to contact you.  We will not sell or rent this information to anyone.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request or order (e.g. shipping companies and credit card processing companies).  

We use Shopify, Inc. (“Shopify”) as a third party gateway for our online store and to process credit card payments for goods and services purchased on our website.  The collection, use and storage of your personal information and data by Shopify are subject to the terms and conditions of Shopify’s Privacy Policy located at https://www.shopify.com/legal/privacy and Stripe (third party credit card processing company for Shopify) located at https://stripe.com/us/privacy

At no time will Rose & Rex collect, store or have access to your credit card information.

We may use the Google AdWords™ remarketing service to advertise on third party websites (including Google™) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google™ search results page, or a site in the Google Display Network™. Third-party vendors, including Google™, use cookies to serve ads based on someone’s past visits to www.roseandrex.com.  You can set preferences for how Google™ advertises to you using the Google Adwords™ preferences page. You can opt out of interest-based advertising by changing your browser's cookie settings or using a browser plugin that blocks cookies.

Users who provide information may receive email announcements concerning services and products from time to time, as well as additional announcements from us about our products, incentives, and/or special deals and offers.  Out of respect for the privacy of our customers, we present the option to not receive these types of communications.

We may offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from that of ours.

Our Web site may offer blogs, comment forums and or message boards. Please be advised that information posted within in these venues become public knowledge. Rose & Rex will not be held responsible for information shared and posted on these forums.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can also do the following by contacting at any time by contacting us via the email address or phone number given on our website:

  1. See what date we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any date we have about you.
  4. Express concern you have about our use of your data.

Security

While no information you may provide other the internet can be 100% safe, Rose & Rex takes precautions to protect your information via the use of sophisticated encryption and authentication tools that facilitate in ensuring the security of your personal information through our website. When you submit sensitive information via our website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, order fulfillment and customer service) are granted access to the personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment. 

While we always do our best to protect your personal information, we cannot guarantee or warrant the security of any information you broadcast to or from our website, and we warn that you do so at your own risk.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this Privacy Policy, please contact us immediately via via email at care@roseandrex.com.